Until advised otherwise, Capital Veterinary Hospital is open as normal. The health and safety of our clients, staff and the pets that we see is the number one priority for us all here and we are following and have implemented all the health and safety procedures recommended by the health authorities to minimise the risks concerned with COVID-19.
Here are some guidelines to help us all stay safe and healthy.
If your pet needs veterinary attention and:
. You have been overseas within the last 14 days
. You’re experiencing symptoms
. Need to self-isolate
                                                                                                Please phone us for advice and we can make a plan
In line with social distancing recommendations, we are keeping waiting times to a minimum. In case of a lockdown situation we will ask you to:
. Limit the number of people presenting your pet to just one owner
. When arriving for your appointment, please wait in your car
. Please phone us from your car on arrival and we can return the phone call to welcome you into the clinic when we are ready to see your pet
. If you are running late for your appointment, please phone and let us know your expected time of arrival
. Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.
                                                               We are working hard to ensure we can continue to provide complete veterinary care.
                                                                                               Thank you for your understanding and cooperation.
                                                                       This situation is rapidly evolving, and we will provide updates as required.

Wash your hands frequently
Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
Maintain social distancing
Maintain at least 1 meter (3 feet) distance between yourself and anyone who is coughing or sneezing.
Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
Avoid touching eyes, nose and mouth
Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

Practice respiratory hygiene
Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
Why? Droplets spread virus. By following good respiratory hygiene, you protect the people around you from viruses such as cold, flu and COVID-19.
If you have fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority.
Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
Stay informed and follow advice given by your healthcare provider
Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.
Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.